Shipments and returns

Your pack shipment

Towards metropolitan France :

- In Colissimo, shipping is free for merchandise weight of 2Kg and above.

- In Mondial Relay, shipping is free for merchandise weight of 1,25Kg and above.

Towards Belgium And Luxembourg :

- In Colissimo International, shipping is reduced for merchandise weight of 2 Kg and above.

- In Mondial Relay Point Relais, shipping is free for merchandise weight of 1,25 Kg and above.

- In Mondial Relay Home, shipping is free for merchandise weight of 3 Kg and above. (see table below).

Towards Spain :

- In Colissimo International, shipping is reduced for merchandise weight of 2Kg and above.

- In Mondial Relay Point Relais, shipping is free for merchandise weight of 2 Kg and above.

- In Mondial Relay Home, shipping is reduced for merchandise weight of 3 Kg and above (see table below).

Towards Germany, United Kingdom, Italy, Austria and Portugal :

- In Colissimo International, shipping is reduced for merchandise weight of 2 Kg and above.

- In Mondial Relay Home, shipping is reduced for merchandise weight of 3 Kg and above (see table below).

Towards other European Union countries :

- In Colissimo International, shipping is reduced for merchandise weight of 2Kg and above.

Towards French Overseas :

- In Colissimo Outre-Mer, shipping is reduced for merchandise weight of 2Kg and above.

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Mondial Relay Home shipping rates :

For deliveries outside the European Union/French Overseas, please to contact us.